Privacy Policy

Last Updated: 29 July 2026

At Verte Vortex ("Verte Vortex", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, use our services, or interact with applications operated by Verte Vortex, including applications integrated with the Meta Platform such as Facebook and Facebook Messenger.

By using our website, applications, or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Information You Provide

• Name
• Email address
• Phone number
• Reservation or booking information
• Customer enquiries
• Messages submitted through forms
• Any information voluntarily provided by you

Information Collected Automatically

• IP address
• Browser type
• Operating system
• Device information
• Pages visited
• Date and time of visit
• Referral source
• Cookies and similar technologies

Information from Meta Platforms

When you communicate with us through Facebook, Instagram, or Facebook Messenger, we may receive information that you have authorised Meta to share, including:

• Public profile information
• Messenger conversations with our business
• Facebook Page interactions
• Meta user identifiers
• Information permitted by Meta Platform APIs

We only access the information necessary to provide requested services and in accordance with the Meta Platform Terms and Developer Policies.

2. How We Use Your Information

• Respond to enquiries
• Provide customer support
• Process reservations and bookings
• Improve our website and services
• Operate automated customer communications
• Respond to Facebook Messenger conversations
• Enhance customer experience
• Maintain system security
• Prevent fraud and abuse
• Comply with legal obligations

3. Facebook Messenger Integration

Our applications may communicate with users through Facebook Messenger using Meta's official APIs.

If you contact us through Messenger:

• Your messages may be processed automatically.
• Automated replies may be generated.
• Conversation history may be stored for customer support.
• Message data may be analysed to improve customer service.

We do not sell Messenger conversations or personal information to third parties.

4. Cookies

Our website may use cookies and similar technologies to:

• Remember user preferences
• Improve website functionality
• Measure website performance
• Analyse visitor traffic
• Enhance user experience

You may disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers including:

• Website hosting providers
• Cloud service providers
• Analytics providers
• Payment processors (where applicable)
• Meta Platforms where required for service functionality
• Government authorities when required by law

6. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, it is securely deleted or anonymised where appropriate.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of electronic storage or internet transmission is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent
• Object to certain processing activities
• Request a copy of your personal information

9. Third-Party Services

Our website and applications may contain links to third-party websites or services, including Facebook, Instagram, and other Meta products. We are not responsible for the privacy practices of those third-party services.

10. Children's Privacy

Our services are not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be processed or stored in countries where our service providers operate. We take reasonable measures to ensure your data remains protected.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective immediately upon publication on this page. The "Last Updated" date will always indicate the latest revision.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Verte Vortex
AWR NIB Tower, Plot 99, Level 3
Road 11, Block C
Banani, Dhaka 1213, Bangladesh

Email: info@vertevortex.com
Phone: +880 1740-449950
Website: https://vertevortex.com